2kbd's Privacy Policy

1.1 Registration & Identity Information

When you create an account on 2kbd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form, never in plain text)
• Preferred language and currency

1.2 Identity Verification Information (KYC)

To meet legal requirements and prevent financial fraud, we may request additional information in certain circumstances:

• Copy of national ID card or passport
• Proof of address documents (utility bills, bank statements, etc.)
• Proof of payment method ownership (information related to bKash, Nagad, Rocket)

This information is stored on secure, encrypted servers with access limited strictly to verification staff.

1.3 Financial Transaction Information

We retain transaction details to process deposits and withdrawals and to prevent fraud:

• Deposit amount, time, and method (bKash, Nagad, Rocket, or bank transfer)
• Withdrawal requests and processing records
• Bonus claims and wagering history

We do not store full payment card numbers or complete bank account credentials.

1.4 Technical & Device Information

Some technical information is collected automatically to maintain the security and performance of our platform:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifier information
• Login time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies

2.1 Service Operation & Improvement

2kbd uses your information primarily for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonus transactions
• Personalizing the gaming experience
• Identifying and resolving technical issues on the platform
• Providing customer support (via live chat and email)

2.2 Security & Compliance

We use your information to maintain a secure environment:

• Detecting and preventing fraudulent activity and money laundering
• Age verification (for users aged 21 and above only)
• Preventing multiple accounts
• Effective enforcement of responsible gaming tools

2.3 Communication & Promotions

With your consent, we may contact you regarding the following:

• Important account-related notifications
• Information about bonus and promotional offers
• Updates on new games and services
• Notifications of policy changes

You can opt out of marketing communications at any time through your account settings or by contacting our support team.

3.1 When We Share Information

2kbd does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, and authorized banks
• Service providers: For cloud hosting, anti-fraud systems, and customer service tools
• Game providers: Minimum necessary session data for gameplay with Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others
• Legal obligations: In response to valid court orders or requests from regulatory authorities

Every third-party provider is contractually bound to comply with our privacy standards.

3.2 International Data Transfers

Our server infrastructure may be located in various countries. Regardless of where your data is processed, the protection standards described in this Policy apply. We secure data transfers using SSL/TLS encryption.

4.1 Technical Security

2kbd uses industry-standard security technology to protect your information:

• All data transmissions secured with 256-bit SSL encryption
• Password hashing and salting technology
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) support
• Detection of suspicious logins or unusual activity

4.2 Organizational Security

Alongside technical measures, we also ensure the security of your information at an organizational level:

• Restricted access to necessary data for authorized staff only
• Mandatory data protection training for all staff
• Clear procedures for handling security breaches
• Regular security assessments of third-party providers

4.3 Response to Security Breaches

In the event of an unexpected security breach, we will act promptly and notify affected users as quickly as possible. Our incident response team operates 24/7.

5.1 Cookies We Use

Cookies and similar technologies are used to keep the 2kbd platform running smoothly:

• Essential cookies: Required for login sessions and security — the platform cannot function without them
• Performance cookies: Help monitor and improve the speed and functionality of the platform
• Preference cookies: Remember your language, game preferences, and interface settings
• Analytics cookies: Used to analyze overall usage patterns (not personally identifiable)

5.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings, though this may limit some platform functionality. Most modern browsers offer cookie management options.

6.1 Retention Policy

We retain your personal information only for as long as necessary:

• Active account data: Full information is retained for as long as the account remains active
• Transaction records: Retained for the required period in line with financial regulations
• Verification documents (KYC): Retained for the period required by law
• After account closure: Minimum information necessary to meet legal obligations is retained

6.2 Data Deletion Requests

Beyond legal obligations, we do not actively hold on to your data. After closing your account, you may contact us to request deletion of your personal information, which we will carry out within the limits of the law.

7.1 Your Data Rights

As a 2kbd user, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete information
• Right to erasure: You can request deletion of information beyond what is legally required to be retained
• Right to restrict processing: You can request that certain processing activities be limited
• Right to portability: You can request an export of your information in a structured format
• Right to object: You can object to marketing communications or certain processing activities

7.2 How to Exercise Your Rights

To exercise any of your data rights, contact our support team. After verifying your identity, we will process your request within a reasonable time. Identity verification is required to protect the security of your information.

8.1 Age Restriction

2kbd strictly prohibits registration by anyone under the age of 21. We do not intentionally collect personal information from minors. If we become aware that such information has been collected, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor has registered on our platform, please notify our support team.

9.1 Change Process

We may update this Privacy Policy from time to time. For significant changes:

• We will update the "Last Updated" date at the top of the page
• Registered users will be notified via email or through the platform in case of significant changes
• Continued use of the platform after changes will be considered as acceptance of the new policy

We recommend that you review this policy regularly.

10.1 Third-Party Links

Our platform may contain links directing to websites of payment processors or game providers. These external websites have their own privacy policies for which 2kbd is not responsible. It is your own responsibility to review the privacy policy of any other platform before visiting it.